Shipping Info

Orders are sent via Australia Post. If orders sending by letters which is not trackable. If orders sending by eparcel which is trackable. You will be able to view your order details through our website with the tracking number.

Repair Partners Wholesale & Retail will make all reasonable efforts to have the Goods delivered to the Customer or its designated agent as agreed between the parties pursuant to the Order on or before the estimated delivery date Repair Partners Wholesale & Retail is not liable for:

(i) any failure to deliver; or
(ii) delay in delivery for any reason; or
(iii) any damage or loss due to unloading or packaging; or except to the extent that such damage was caused by the negligent act or omission of Repair Partners Wholesale & Retail, including such damage to property caused upon entering premises to deliver the Goods.
(iv) You acknowledge that any delivery date prescribed under the order or Repair Partners Wholesale & Retail is an estimate of the expected delivery time and in any interpretation is not a guaranteed delivery time.

Lost or Damaged Item

In the event that any items are lost or damaged during transit, please get in touch with us via our Contact  Page.

If your order has taken longer than 15 Business days we will issue a refund.

Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.

- Your item will by dispatched to the address used at check out. 

- We are not responsible for items sent to an incorrectly supplied address. 

- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.

My Order has not Arrived Yet

There are a number of reasons for this:

  • Lost mail
  • Delayed mail
  • Incorrect address
  • Incomplete address
  • No calling card left by postal contractor

If an item takes longer than 28 days to arrive we’ll refund the order.